IRVINE, Calif., July 9 /PRNewswire-FirstCall/ -- Epicor Software Corporation (Nasdaq: EPIC), a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, today announced significant enhancements to its Epicor Customer Relationship Management Suite, Epicor Clientele CRM.NET 8.5, that enable transparency and extensibility, broaden visibility and enrich usability. The new release -- built with 100% Microsoft .NET managed code and employing an adaptable service-oriented architecture (SOA) approach in the creation of customer-centric software processes -- now supports Epicor's Productivity Pyramid, which draws together people, processes and applications through the combination of three of Epicor's powerful business tools: Epicor Portal, Service Connect and Information Worker.
IRVINE, Calif., July 9 /PRNewswire-FirstCall/ — Epicor Software Corporation (Nasdaq: EPIC), a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, today announced significant enhancements to its Epicor Customer Relationship Management Suite, Epicor Clientele CRM.NET 8.5, that enable transparency and extensibility, broaden visibility and enrich usability. The new release — built with 100% Microsoft .NET managed code and employing an adaptable service-oriented architecture (SOA) approach in the creation of customer-centric software processes — now supports Epicor's Productivity Pyramid, which draws together people, processes and applications through the combination of three of Epicor's powerful business tools: Epicor Portal, Service Connect and Information Worker.
CRM for Business Extensibility
In this release, the SOA of Epicor CRM is leveraged to provide easier extension of the solution to external applications, customers and business partners. The Web service-based application program interface (API) has been enhanced to support easier computer telephony integration (CTI). Additionally, both in-bound and out-bound business document integration — via Epicor Service Connect — deliver greater application-to-application and business-to-business connectivity.
Epicor Service Connect is a business integration platform that functions as a central integration point for secure workflow orchestrations within Epicor applications as well as external connectivity to Epicor and non-Epicor applications. Service Connect enables users to automate tasks and processes within the application, which promotes continuous performance initiatives and service and support quality levels within the organization or across the value-chain.
This new release of Epicor CRM makes outbound and inbound integration, as well as workflow initiation based on specific system events, even easier to create and maintain using Service Connect. For example, administrators can set up Server Event Listeners, which wait for a specified event to occur (for example, when a sales quote is updated), and then send the data set of the transaction (the updated quote) to an automated Service Connect workflow, such as a sales quote approval process.
CRM for Business Transparency
This release of Epicor CRM also offers a new Self-Service content pack for Epicor Portal, Epicor's standardized cross-product line portal solution based on Microsoft(R) Windows(R) SharePoint(R) Services or Microsoft(R) Office SharePoint(R) Portal Server 2003. This pre-packaged content may be extended using the Epicor Portal Explorer, which has full role-based access to CRM data
via XML schema. The new Portal content pack offers consistent functionality with prior (non-SharePoint-based options).
CRM for Business Visibility
The new release of Epicor CRM enables data sharing with Epicor Information Worker, Epicor's standardized cross-product line Microsoft Office solution. Epicor Information Worker extends the value of an Epicor CRM investment by making pertinent information available in context within a familiar office productivity environment such as Microsoft Outlook 2003 or 2007, providing users with greater visibility and supporting more real-time customer service.
Online and disconnected access by the distributed workforce is also available, enabling users to download sales and contact history along side each day's activities from the user's Outlook Calendar, then capture customer interaction details within Outlook prior to synchronizing the information back to the main system when convenient. This visibility can be achieved by the new Configuration Manager utility included with the latest release of Information Worker, which allows administrators to take customer specific Epicor Portal views and make them available as secure, role-based information within Outlook.
CRM for Maximum Business Productivity
Epicor CRM delivers award-winning capabilities that enable midmarket enterprises to manage the entire customer experience and connect more effectively with their customers on a daily basis. The latest release, available immediately, provides further support for the customer lifecycle by supplying essential tools in support of customer-focused initiatives and helping to maximize businesses most important resources.
"The need for real-time information pertaining to every aspect of the customer relationship has given rise to an anywhere, anytime, any device mantra for access to relevant, role-based up-to-the-minute information in context," said James Norwood, vice president of product marketing for Epicor. "The latest release of Epicor Clientele CRM.NET and the Epicor Productivity Pyramid work together in harmony to extend the value of the investment Epicor customers make in enterprise business software, ultimately improving customer satisfaction."
About Epicor Software Corporation
Epicor, named one of FORTUNE magazine's 100 Fastest-Growing Companies in 2006, is a global leader dedicated to providing enterprise resource planning (ERP), customer relationship management (CRM), supply chain management (SCM) and professional services automation (PSA) software solutions to midmarket companies and divisions of the Global 1000. Founded in 1984, Epicor serves over 20,000 customers in more than 140 countries, providing solutions in over 30 languages. Employing innovative service-oriented architecture (SOA) and Web services technology, Epicor delivers end-to-end, industry-specific solutions for manufacturing, distribution, retail, hospitality and services that enable companies to drive increased efficiency, improve performance and build competitive advantage. Epicor solutions provide the scalability and flexibility to meet today's business challenges, while empowering enterprises for even greater success tomorrow. Epicor offers a comprehensive range of services with its solutions, providing a single point of accountability to promote rapid return on investment and low total cost of ownership. Epicor's worldwide headquarters are located in Irvine, California with offices and affiliates around the world. For more information, visit http://www.epicor.com.
Epicor is a registered trademark of Epicor Software Corporation. Other trademarks referenced are the property of their respective owners. The product and service offerings depicted in this document are produced by Epicor Software Corporation.
SOURCE Epicor Software Corporation