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RMB Private Bank Selects TIBCO BPM Software to Boost Client Experience

JOHANNESBURG, South Africa, July 11 /PRNewswire-FirstCall/ -- TIBCO Software Inc. (Nasdaq: TIBX) today announced that RMB Private Bank launched its business process management (BPM) initiative using TIBCO iProcess(TM) Suite. The project will deliver an end-to-end process management solution that will allow applications, systems and processes to operate autonomously. As a result, RMB Private Bank will be able to establish an Information Technology (IT) infrastructure based on its own unique way of doing business to dynamically and adaptively address the growing demand for its debt consolidation, wealth management and insurance services.

JOHANNESBURG, South Africa, July 11 /PRNewswire-FirstCall/ — TIBCO Software Inc. (Nasdaq: TIBX) today announced that RMB Private Bank launched its business process management (BPM) initiative using TIBCO iProcess(TM) Suite. The project will deliver an end-to-end process management solution that will allow applications, systems and processes to operate autonomously. As a result, RMB Private Bank will be able to establish an Information Technology (IT) infrastructure based on its own unique way of doing business to dynamically and adaptively address the growing demand for its debt consolidation, wealth management and insurance services.

Using TIBCO's BPM solution, RMB Private Bank will be able to automate routine tasks and effectively track and orchestrate processes that span organisational boundaries. In addition to executing business processes more efficiently, RMB Private Bank can measure performance, identify opportunities for improvement, and easily make changes to processes as new opportunities arise. All of this will simultaneously bring down operational costs, while improving overall service quality.

Godfrey Watson, deputy CEO, RMB Private Bank, said: "We need to implement real-time relationship-building tools to help sustain our growth and transform how we deal with clients to deliver continuous value. At RMB Private Bank, we have always taken an innovative, personalised approach to the way we manage our clients' finances and we want this to be reflected in the way we deliver services. We are very excited about the possibilities that BPM has to offer."

A newly established BPM task team at RMB Private Bank will initially focus on optimising processes starting with client origination and onboarding. Processes will be automated and enhanced with increased levels of functionality to ensure clients are fully informed about the progression of their application at every stage. Future BPM initiatives will target areas such as cross-selling and will aim to deliver a single view of the client across the bank's various divisions.

The selection of TIBCO's BPM solution was the result of a successful proof of concept designed to demonstrate the benefits of BPM across RMB Private Bank's Wealth Management Division. The bank also examined the possibility of using open source BPM software, but ultimately decided to use TIBCO's BPM solution which includes a suite of application modules for modelling, managing and optimising front-office to back-office processes.

Murat Sonmez, executive vice president, Global Field Operations, TIBCO, said: "Business processes are the lifeblood of an organisation. They touch every resource across the company from partners, employees to IT systems. In the ultimate drive for agility, processes need to be as efficient as possible. And RMB Private Bank understands the importance of BPM for governing these cross-functional, core processes to sustain market competitiveness and to perpetuate client value."

About RMB Private Bank

RMB Private Bank is the leader in private banking innovation and lateral thinking. A member of the FirstRand Group, RMB Private Bank offers clients comprehensive private banking services, including transactional banking, wealth management, portfolio management, private advisory services as well as debt consolidation in a single, managed account.

About TIBCO

TIBCO Software Inc. (Nasdaq: TIBX) provides enterprise software that helps companies achieve service-oriented architecture (SOA) and business process management (BPM) success. With over 3,000 customers, TIBCO has given leading organisations around the world better awareness and agility — what TIBCO calls The Power of Now(R). To learn more, contact TIBCO at +1 650-846-1000 or on the Web at http://www.tibco.com.

TIBCO, The Power of Now, TIBCO iProcess Suite, and TIBCO Software, are trademarks or registered trademarks of TIBCO Software Inc. in the United States and/or other countries. All other product and company names and marks mentioned in this document are the property of their respective owners and are mentioned for identification purposes only.

SOURCE TIBCO Software Inc.

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