IRVINE, Calif., July 24 /PRNewswire-FirstCall/ -- Delivering on its promise to deliver first-rate products and services that exceed customers' expectations, Gateway (NYSE: GTW) today announced that it was recognized with a LAPTOP Editors' Choice award in the publication's recent Tech Support Showdown 2007, receiving an overall grade of "A" for its industry-leading phone and web support.
IRVINE, Calif., July 24 /PRNewswire-FirstCall/ — Delivering on its promise to deliver first-rate products and services that exceed customers' expectations, Gateway (NYSE: GTW) today announced that it was recognized with a LAPTOP Editors' Choice award in the publication's recent Tech Support Showdown 2007, receiving an overall grade of "A" for its industry-leading phone and web support.
In addition, the publication gave the Gateway(R) NX570X notebook an Ultimate Choice 2007 award in the mainstream notebook class, touting the notebook as "our current favorite all-purpose notebook."
"The combination of high-quality products and unsurpassed service and support gives consumers a compelling reason to buy Gateway and we're extremely proud to be acknowledged by LAPTOP, an industry leader in mobile computing," said Gary Elsasser, senior vice president, products. "Delivering first-rate products is always our goal, but we're especially pleased to be recognized for our service as well."
LAPTOP's Tech Support Showdown 2007 tested the service offerings of nine leading notebook manufacturers. The publication experienced wait times for Gateway ranging from less than a minute to only two minutes — the shortest wait time range among all nine vendors tested. The entire review can be seen here: http://www.laptopmag.com/Features/Tech-Support-Showdown-2007.htm
The publication was also impressed once the calls were answered. LAPTOP stated that calls made to Gateway support were answered quickly and completely, noting that technical support representatives were "knowledgeable about our issue" and handled the process "with ease." This comes after Gateway implemented 100 percent North American-based telephone technical support for U.S. customers, ensuring customers' technical support needs would be handled by experienced, well-trained and dedicated support agents close to home. The full review of Gateway can be seen here: http://www.laptopmag.com/Features/Tech-Support-Showdown-2007.htm?Page=5
Gateway's web support site was lauded by LAPTOP, noting that in addition to driver and manual downloads, it also provides "succinct directions with step-by-step screenshots." Gateway designed its support website to be easy to navigate; it works based on the model numbers of the PC and provides answers to a range of common questions PC customers have.
Additionally, LAPTOP awarded the Gateway NX570X with an Ultimate Choice 2007 designation. The review praised the notebook's "road-ready design" that features a scratch-resistant case that "feels good to the touch" and "is impervious to fingerprints." The publication also hailed the NX570X's dual- core power with Intel Core 2 Duo processors and exceptional battery life of up to five hours using the 8-cell battery, which is "excellent" for this class of notebook.
Since its founding in 1985, Irvine, Calif.-based Gateway (NYSE: GTW) has been a technology pioneer, offering award-winning PCs, servers and related products to consumers, businesses, government agencies and schools. Gateway is the third largest PC company in the U.S. and among the top ten worldwide. The company's value-based eMachines brand is sold exclusively by leading retailers worldwide, while the premium Gateway line is available at major retailers, over the web and phone, and through its direct and indirect sales force. See http://www.gateway.com for more information.
About LAPTOP Magazine
LAPTOP-Mobile Solutions for Business & Life celebrates the infusion of mobile technology into our daily lives. LAPTOP delivers hands-on product reviews, objective comparisons, groundbreaking coverage of the latest tech trends, and insightful interviews with industry leaders — information that can't be found anywhere else. With page after page of the latest mobile gear for work and play, including notebooks, smart phones, handhelds, Wi-Fi, digital cameras, MP3 players, projectors, and more, LAPTOP continuously provides business travelers, IT professionals, and mobile enthusiasts with the tools needed to stay connected effortlessly. LAPTOP and its special issues are published by Bedford Communications 18 times per year. Additional information is available at http://www.laptopmag.com.