dcsimg

Open Solutions Alliance Unveils First Interoperability Prototype to Deliver Common Customer View Across Applications

SAN FRANCISCO, Aug. 7 /PRNewswire/ -- The Open Solutions Alliance (OSA), a nonprofit, vendor-neutral consortium dedicated to driving interoperability and adoption of comprehensive open solutions, today announced the availability of its first interoperability prototype. The OSA's debut prototype includes specific standards and best practices for delivering a Common Customer View (CCV) across open applications and will be on display at the OSA Interoperability Showcase, booth #1308, at LinuxWorld San Francisco August 7 - 9, 2007.

SAN FRANCISCO, Aug. 7 /PRNewswire/ — The Open Solutions Alliance (OSA), a nonprofit, vendor-neutral consortium dedicated to driving interoperability and adoption of comprehensive open solutions, today announced the availability of its first interoperability prototype. The OSA's debut prototype includes specific standards and best practices for delivering a Common Customer View (CCV) across open applications and will be on display at the OSA Interoperability Showcase, booth #1308, at LinuxWorld San Francisco August 7 – 9, 2007.

The CCV prototype integrates data from diverse front-office, back-office and planning applications to present a complete view of customer activity and interactions. Three use-cases will be demonstrated at the OSA Interoperability Showcase at LinuxWorld: Synchronization of Customer Records Between Applications, Single View of the Customer and "360 Degree View" of the Customer. The CCV prototype is being built, tested and demonstrated with products from Adaptive Planning, Centric CRM, JasperSoft, Openbravo, Talend and Unisys.

"The OSA was formed this year to address interoperability among open solutions. The CCV prototype is the first major fruit of our collaborative labors," said Barry Klawans, OSA spokesperson and CTO at JasperSoft. "We see the adoption of open solutions increasing, and with it the demand for these point solutions to work together. The OSA is helping to meet this customer demand with tools that can be adopted industry-wide."

According to a SpikeSource user survey conducted last fall, business customers rank "acquiring new customers" and "increasing customer loyalty" above all else.

Meeting these goals can be difficult when business applications supporting various customer interactions are disconnected and diminish the end customer experience. Companies that can integrate relevant customer data between the increasing number of open source applications they're using will have the most success in attracting new customers, retaining the existing ones and ultimately, increasing revenues as a result. While several large proprietary vendors offer "customer data hub" applications, these often overshoot the needs of most private and public sector enterprises where deployments of open solutions are on the rise.

"The OSA fills something of a void with open source software growing from infrastructure to applications," said Jay Lyman, with The 451 Group, a technology industry analyst company focused on the business of enterprise IT innovation, in his report. He continues, "The OSA may align these open source vendors on common user interface and integration norms and become a clearinghouse for companies looking to use open source in place of traditional, proprietary applications." — These comments appeared in an independent report, titled "Open Solutions Alliance aims to corral & evangelize open source enterprise apps," which was published on February 15 of 2007 (see Editor's Note below).

The CCV prototype is based on the OSA Interoperability Roadmap's proposal and is expected to be the reference implementation for future proposals including Single Sign-On (SSO), User Interface (UI) integration, data integration, and Application Programming Interfaces (APIs).

For more information about the CCV prototype, please visit the OSA Interoperability Showcase in booth #1308 at LinuxWorld San Francisco or visit online at: http://tinyurl.com/39s7h6. LinuxWorld attendees can see other OSA member demonstrations at the Interoperability Showcase from companies such as Adaptive Planning, Centric CRM, Corratech, Hyperic, JasperSoft, Openbravo, Talend, SpikeSource and Unisys.

About the Open Solutions Alliance

The Open Solutions Alliance (OSA) is a nonprofit, vendor neutral consortium dedicated to driving the interoperability and adoption of comprehensive open solutions. Founded in 2007, it is supported by leading companies from around the world who are dedicated to improving interoperability among software products, resulting in integrated and rapidly deployable solutions for business users. Through cooperative action and advocacy, the OSA helps facilitate interoperability, reduce barriers to adoption and raise the awareness of open solutions in business. For more information, please visit http://www.OpenSolutionsAlliance.org.

Editor's Note: The 451 Group's report, "Open Solutions Alliance aims to corral & evangelize open source enterprise apps," referenced above, is an independently-produced report that was neither sponsored by nor otherwise funded directly by the Open Solutions Alliance. The report and its entire contents are the sole property of The 451 Group, copyright 2007, and are reproduced here by permission. The entire contents of this report are available at http://www.the451group.com.

Media Contact: Jennifer Cloer Shelly Milam Page One PR for OSA Page One PR for OSA 503-746-7577 415-875-7491 Cell: 503-867-2304 650-868-4154 Jennifer@pageonepr.com shelly@pageonepr.com

SOURCE The Open Solutions Alliance

Comments are closed.