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Oracle(R) Enterprise Manager Delivers Unique New Capabilities for Top-Down Application Management

ORACLE OPENWORLD, SAN FRANCISCO, Nov. 13 /PRNewswire-FirstCall/ -- Building upon its "top-down" approach to managing application and Information Technology (IT) infrastructure resources, Oracle today announced key new enhancements to Oracle(R) Enterprise Manager 10g. The new enhancements deliver a broad range of capabilities, across the application lifecycle, for custom and SOA-based applications and pre-packaged applications and include faster performance diagnostics for production applications; simplified incident and problem management through integration with Oracle's Siebel CRM HelpDesk and PeopleSoft Enterprise HelpDesk applications; expanded capabilities to manage Oracle Business Intelligence; and easy and secure data sharing across the application lifecycle.

ORACLE OPENWORLD, SAN FRANCISCO, Nov. 13 /PRNewswire-FirstCall/ — Building upon its "top-down" approach to managing application and Information Technology (IT) infrastructure resources, Oracle today announced key new enhancements to Oracle(R) Enterprise Manager 10g. The new enhancements deliver a broad range of capabilities, across the application lifecycle, for custom and SOA-based applications and pre-packaged applications and include faster performance diagnostics for production applications; simplified incident and problem management through integration with Oracle's Siebel CRM HelpDesk and PeopleSoft Enterprise HelpDesk applications; expanded capabilities to manage Oracle Business Intelligence; and easy and secure data sharing across the application lifecycle.

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Oracle's top-down approach to application management uniquely addresses the need for an end-to-end application perspective — whether technology-focused or business-focused — while enabling administrators to virtually eliminate the confusion caused by low-level system alerts that cannot be easily correlated to business exceptions. This has been a common and costly shortfall in traditional systems management software and frequently contributes to prolonged application downtime.

"Helping customers drive better business results is the essence of Oracle's top-down approach to application management," said Richard Sarwal, senior vice president of Systems Management Products, Oracle. "With the addition of Connectors enabling closed-loop incident and problem tracking with Siebel CRM and PeopleSoft Enterprise HelpDesk applications and breakthrough application performance management capabilities using Oracle Enterprise Manager's Application Diagnostics for Java feature, Oracle takes another significant step in fulfilling our top-down application management strategy."

"With this new release, Oracle is expanding both the breadth and depth of the application management capabilities available through Oracle Enterprise Manager, providing features designed for detailed diagnosis of Java application performance issues in production environments, with the ability to trace transactions between Java application servers and database sessions," according to Tim Grieser, Program Vice President, Enterprise System Management Software, IDC

Taking Application Performance Management to the Next Level

The new Oracle Application Diagnostics for Java capability in Oracle Enterprise Manager can monitor and diagnose performance problems in production Java applications with minimal impact on application performance and availability. Unlike most Java performance management tools that utilize bytecode instrumentation, Oracle Enterprise Manager's new feature has a highly innovative diagnostics engine that introduces less than one percent performance overhead on production applications and does not require IT operations to have a deep understanding of the application logic. The new feature also has a hot-pluggable architecture that enables the diagnostics engine to be deployed in heterogeneous middleware environments, without shutting down the application server. Oracle Application Diagnostics for Java is included in the Oracle Application Server Diagnostics Pack and the new Oracle Diagnostics Pack for Non-Oracle Middleware.

Improving Performance Diagnostics Across Application Tiers

Diagnosing end user performance problems has become increasingly difficult because of the increased deployment of multi-tiered web applications and the dynamic nature of web-based applications. With Oracle Application Diagnostics for Java, administrators now have powerful diagnostic capabilities by enabling application administrators to trace in-flight transactions and correlate user request activities in the Java application to corresponding activity in the database. Similarly, database administrators can quickly identify Java applications that may be causing resource contention in the database. This cross-tier diagnostics helps accelerate problem resolution by identification of resource bottlenecks across tiers.

Tighter Integration for Siebel CRM Diagnostics and Oracle Enterprise Manager

Siebel CRM diagnostic capabilities have been integrated with Oracle Enterprise Manager, providing a single integrated tool for problem diagnostics in Siebel CRM and its underlying infrastructure. Siebel CRM administrators can use Oracle Enterprise Manager for end-to-end management of Siebel CRM and to simplify Siebel CRM diagnostics based on user and server performance analysis. In addition, Siebel CRM customers can benefit from broader application support including Siebel CRM 8.0, 7.8 and 7.7.

Enhancing Management Capabilities Across the Application Lifecycle

New Management Connectors for Siebel CRM HelpDesk and Peoplesoft Enterprise HelpDesk applications allow the deployment of end-to-end IT incident and problem management solutions capable of unprecedented levels of automation and closed-loop remediation. The connectors enable Siebel CRM and PeopleSoft Enterprise HelpDesk customers to benefit from an integrated solution that spans the service lifecycle from incident logging and tracking to top-down management of applications including problem management, patching and provisioning across the technology stack. The bi-directional integration between Oracle Enterprise Manager and Siebel CRM and PeopleSoft Enterprise HelpDesk applications helps streamline key support processes by automatically creating service requests for incidents captured in Oracle Enterprise Manager. Support analysts using these help desk products are automatically empowered with respective corrective actions to accelerate problem resolution.

Expanded Capabilities for Business Intelligence Management

Oracle Management Pack for Business Intelligence is a new Oracle Enterprise Manager pack that extends the benefits of top-down application management to Oracle Business Intelligence Enterprise Edition Plus. Using the BI management pack, customers can receive proactive alerts on impending problems, troubleshoot and tune performance problems, manage configurations, proactively enforce configuration policies, and enforce service level agreements on Oracle Business Intelligence Enterprise Edition Plus deployments.

Easy and Secure Data Sharing Across the Application Lifecycle

Also new is the Oracle Data Masking Pack, to protect sensitive production data by using masking rules to replace confidential or sensitive production information with realistic but scrubbed data. This pack provides a scalable, secure solution for application data sharing for a wide variety of needs ranging from application development, testing, quality assurance as well as business processing. See related news release dated today.

Availability and Pricing

The enhancements listed above are generally available today with Oracle Enterprise Manager 10g Release 4.

Oracle Application Server Diagnostics Pack and Oracle Diagnostics Pack for Non-Oracle Middleware are priced at $6,000 each per CPU. Management Connectors are priced at $5,000. The Oracle Management Pack for Business Intelligence is priced at $10,000 per CPU. The Oracle Data Masking Pack is priced at $10,000 per CPU of the server where data is being masked.

For more information about Oracle Enterprise Manager 10g Release 4 and the family of Plug-ins, Connectors and Management Packs and to download free evaluation software go to: http://www.oracle.com/enterprisemanager/. Terms, conditions and restrictions apply.

About Oracle Enterprise Manager 10g

Spanning applications, middleware, and database management, Oracle Enterprise Manager 10g delivers integrated enterprise management for Oracle and non-Oracle systems to more than 21,000 Management Pack customers worldwide. Employing a unique "top-down" approach to managing application and IT infrastructure resources, Oracle Enterprise Manager allows customers to focus on what matters for its business — greater agility, better service quality and lower operational costs. With a broad set of administration, configuration management, provisioning, end-to-end monitoring, service level management, and security capabilities, Oracle Enterprise Manager 10g helps customers manage service levels, proactively isolate business exceptions before they become emergencies, and remediate issues at any level spanning application and heterogeneous infrastructure — all within one management solution. Learn more at http://www.oracle.com/enterprisemanager/.

About Oracle

Oracle (Nasdaq: ORCL) is the world's largest enterprise software company. For more information about Oracle, visit our Web site at http://www.oracle.com.

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This announcement is provided to you solely for information purposes, is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. Many factors can materially affect Oracle's product development plans and the nature and timing of future product releases. The development, release, and timing of any features or functionality described remains at the sole discretion of Oracle. This information may not be incorporated into any contractual agreement with Oracle or its subsidiaries or affiliates. Oracle specifically disclaims any liability with respect to this information.

SOURCE Oracle

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