ADELAIDE, Australia, Nov. 28 /PRNewswire/ -- Telco Perl empowers IVR telephony developers to eliminate the typical technical restrictions of proprietary systems to create new services in a shorter time and lower cost.
ADELAIDE, Australia, Nov. 28 /PRNewswire/ — Telco Perl empowers IVR telephony developers to eliminate the typical technical restrictions of proprietary systems to create new services in a shorter time and lower cost.
Software developer Skunkworks Australia created it not as a Perl module, but rather as a serious telephony application engine written in C language for high performance high density systems shipped with their Whirlwind telephony middleware.
Users simply write telephony scripts such as play, answer, check PIN from database using the freely available Perl language, and the aptly named Telco Perl automatically complies and caches these scripts to run in the telco grade Whirlwind middleware, also written in C.
What's smart here is that unlike proprietary IVR systems, Telco Perl leverages the endless flexibility of Perl. Building services in a language that has no technical limitations reduces the complexity and cost of the build and ongoing support.
Many IVRs use drag and drop graphical interfaces to build services however when the developer needs a function that is not built-in they have to break out into another language such as Java, Perl or C.
"You have to ask yourself why am I paying to train staff to learn a proprietary IVR language when they also have to learn yet another language to address the shortcomings which adds complexity and cost to supporting these services", said Bill Oborn, Director of Skunkworks Australia.
Perl is widely accepted and used by millions across the world in a vast array of applications thereby eliminating the need to train staff in a single purpose and usually limiting proprietary IVR language.
Telco Perl is freely available with Whirlwind telephony software supporting call control, voice, fax, conference, text to speech, connectivity with external devices, monitoring, provisioning, billing and reporting.
The system runs on Linux OS and Aculab Prosody X cards with interfaces to VoIP, ISDN, SS7, CAS and SMS all in the one easy to manage environment.
Skunkworks provides an extensive suite of functions and example code, plus there are thousands of freely available Perl modules to use in a target application. If there's a function you need that doesn't exist you simply write it yourself quickly and easily without having to break out into another language or rely on the IVR vendor to custom develop (and charge for) the new feature.
Solutions already deployed in telcos, service providers and government include mobile number portability, least cost routing, pre-paid calling card, conferencing, click-dial, wake-up-call, virtual office with follow me, voicemail, faxmail, never busy fax, fax broadcast, reverse charge, premium rate chat and competitions, credit card gateways, emergency services mass calling, and virtual agent with remote screen pops.
The owners have over 20 years telephony experience including Compaq HP and Intel OEM'ing software for their telco markets.
Contact Details: Bill Oborn, Director, Skunkworks Australia Pty Ltd www.skunkworks.net.au Tel +61 8 8125 5511 Cell: +61 411 112 644 E: email@example.com
SOURCE Skunkworks Australia Pty Ltd