CHICAGO, Jan. 16 /PRNewswire/ -- Ifbyphone, (http://www.ifbyphone.com) a voice infrastructure and applications development company providing enterprise class services to small and medium-sized businesses (SMBs) today announced a partnership with Voxeo Corporation, the leading provider of standards-based Interactive Voice Response (IVR) and Voice-over-IP (VoIP) platforms. Ifbyphone's sophisticated, last-mile solutions are based on a simple question: "If an SMB has more telephone conversations with their customers will their business increase?"
CHICAGO, Jan. 16 /PRNewswire/ — Ifbyphone, (http://www.ifbyphone.com) a voice infrastructure and applications development company providing enterprise class services to small and medium-sized businesses (SMBs) today announced a partnership with Voxeo Corporation, the leading provider of standards-based Interactive Voice Response (IVR) and Voice-over-IP (VoIP) platforms. Ifbyphone's sophisticated, last-mile solutions are based on a simple question: "If an SMB has more telephone conversations with their customers will their business increase?"
"Voxeo is the ideal partner for Ifbyphone custom IVR solutions because they provide a high-performance, open standards platform with world class product support," says Irv Shapiro, CEO, Ifbyphone. "The Ifbyphone dynamic VoiceXML technologies enable web developers to focus on solutions instead of syntax. If you can build a web site you can easily build a sophisticated IVR using our 'Voice of the Web' solution," continues Shapiro.
Historically, IVR solutions have been limited to large enterprises because of cost and complexity. The partnership powers the Ifbyphone "Voice of the Web" hosted IVR capabilities which are available from a user friendly website and accessed from any telephone or via the powerful Ifbyphone application programming interface (API).
"With Ifbyphone's deployment of Voxeo's Prophecy platform, SMBs can now reap productivity gains and improve customer service in ways that previously only larger companies could afford," says John Amein, Senior Vice President of Strategic Partnerships at Voxeo.
By combining the affordability of an open source Asterisk and Linux infrastructure, the sophistication and flexibility of industry standard VoiceXML (running on Voxeo Prophecy servers) and the Ifbyphone VoiceXML application framework technologies, Ifbyphone delivers the power of voice to any business.
The partnership pairs Voxeo Prophecy, the only platform that is certified 100% compliant with all mandatory and optional VoiceXML tests, with Ifbyphone's "Voice of the Web" suite of services, which include:
— Click to Call with Custom Dialog Forms — Integrated Call Routing and Reporting — Find Me — Virtual Voice Mail — Virtual Receptionist — Outbound Voice Broadcast — Web Configured Voice Dialogs (Hosted IVR) — Call Recording — Backend Database Integration — Complete Call Management API — Complete Call Scheduling
All Ifbyphone solutions work with any telephone system and are fully portable if a company moves from one telephone transport vendor to another. Ifbyphone provides free telephone support for all services.
Ifbyphone is a hosted voice application and platform company with a simplified approach to the deployment of stand-alone and web-integrated voice services for small and medium sized businesses (SMB). Combining advanced telephony and web services, Ifbyphone's web-integrated voice applications turn the small business telephone into a powerful tool, increasing lead generation, improving sales conversion and enhancing the customer experience.
Ifbyphone makes it easier for customers to connect with you from both online and off. All of Ifbyphone's applications are accessible via a click on a Web site, an inbound call to a toll free number, an outbound call or with the help of a programmable API. Our configuration and deployment tools look and feel just like Web applications, and require no previous knowledge of telephony programming or terminology.
Previously available only to large enterprises, Ifbyphone is delivering these converged voice and web solutions at affordable monthly fees, with no major up-front costs. The company's services are available online and through a network of SMB value-added resellers.
Voxeo Corporation makes telephony applications as easy to deploy as web applications. Voxeo offers hosted VOIP and IVR services, premise VOIP and IVR systems, and maintains one of the most active voice application customer and developer portals in the world. With over $40 million invested in IP and XML technologies and infrastructure, Voxeo serves customers ranging from small start-ups to the Fortune 500 who value speed and simplicity where complexity once reigned. For more information visit http://www.voxeo.com or call +1 (407) 418-1800 in the US or +44 (0) 20 7887 6085 in the UK and Europe.