SEATTLE, March 18 /PRNewswire/ -- SourceLabs, the company innovating open source software support, today announced the first Self-Support offering for Linux, as well as a similar offering for open source Java. The tools and services give developers, corporate IT professionals, and their solution providers a new way to more effectively support open source software than large vendors pushing expensive support contracts, enabling greater productivity, independence and self-reliance. Close to 3000 users registered for SourceLabs' Self-Support Suite with advanced discovery during a successful private beta program launched in December 2007.
SEATTLE, March 18 /PRNewswire/ — SourceLabs, the company innovating open source software support, today announced the first Self-Support offering for Linux, as well as a similar offering for open source Java. The tools and services give developers, corporate IT professionals, and their solution providers a new way to more effectively support open source software than large vendors pushing expensive support contracts, enabling greater productivity, independence and self-reliance. Close to 3000 users registered for SourceLabs' Self-Support Suite with advanced discovery during a successful private beta program launched in December 2007.
"Until now customers have had to choose between using open source software without support or buying traditional support contracts from vendors at a cost and service level that hasn't always made sense. Now they have a third choice," said Byron Sebastian, CEO and Founder of SourceLabs. "Our Self-Support Suites together with our Swik.net social network use unique patent-pending technology that enables open source professionals to quickly access better information and analytical tools than support vendors have traditionally had at their fingertips. Much in the same way OSS commoditized the software industry, marking a huge shift in the way technology is developed and operates, we are extending that value to software support. Our technology levels the playing field and gives businesses the freedom to choose the best tools for the job."
Just a few years ago OSS was primarily used because of its 'freeness' and was often limited in scope, function, or features. Today, the world's leading businesses recognize the value and quality of OSS software, selecting it as the best choice for many mission critical operations. Along with the increase of OSS deployments, the means to secure, manage and support the code while simultaneously improving performance represents that last mile. SourceLabs' Self-Support Tools and discovery technologies empower all enterprises using OSS to achieve the greatest benefits by anonymously sharing problems, identifying issues and ranking the quality of field-tested solutions. With SourceLabs, the world's largest enterprises now have the flexibility to quickly and continually adapt to today's rapidly changing software and business requirements, without incurring risk.
"A key element in SourceLabs' offering is sophisticated searching against a massive repository of application performance data and issues to help rapidly resolve problems for enterprises adopting open source software," said Michael Azoff, Senior Research Analyst at the Butler Group. "Butler Group believes the Self-Support Suite provides an important level of assurance."
OSS Self-Support: How It Works
SourceLabs Self-Support Tools achieve a breakthrough in discovery, navigation and ranking of the most current data — both on a customer's deployed systems as well as in the open source software code itself. SourceLabs' Intelligence Engine gathers information from systems, and then indexes, manages, and stores it so it can be matched against a one-of-a-kind Information Repository. Taking a knowledge-centered approach to software support, SourceLabs combines advanced pattern matching and predictive analysis algorithms to automate troubleshooting activities, reduce routine tasks from days to minutes, and uses predictive analysis to flag potential problems before they impact systems or designs.
Sebastian continued, "Our technology significantly increases the value of open source software. This approach is about economies of scale. Not only can we leverage the knowledge of the open source community to identify issues, but when combined with our Continuous Support System, IT and developers quickly respond to security and performance issues about their own unique environment with little to no user intervention required."
Intelligent algorithms and predictive analysis tools in SourceLabs' technology sort through tens of thousands of new data points daily to identify the one or two risks or patches that users need to know about. Because the tool is quickly customized to the environment and any dependencies, SourceLabs' tools take support beyond mere identification of problems to both identification and accelerated troubleshooting to resolve problems in minutes.
Pricing and Availability
SourceLabs' Self-Support Tools are available for free from SourceLabs. Enterprise Self-Support Tools will be offered at a limited time introductory price of $99.00 per user / per year. Basic support, which includes 24×7 global coverage, will be offered for $399 for 1 user and a 1-2 CPU server per year. Pricing for additional servers is available upon request.
To download a free beta of SourceLabs' Self Support tools, visit http://www.sourcelabs.com/?page=testdrive. Please call 206.322.0099 or email email@example.com.
SourceLabs is innovating open source software support. The Seattle-based company provides a complete set of software integration, testing, support and maintenance solutions. The company's dependable Open Source Systems vision proposes a new model for the software industry, one that frees software buyers from proprietary lock-in while delivering highly reliable software and support. For more information, please go to http://www.sourcelabs.com. The company runs the open source Swik project that catalogs over 10,000 open source projects for an audience of over 1 million unique visitors per month.
SourceLabs is a trademark of SourceLabs Inc. All other trademarks and trade names are the property of their respective owners.