Comments on: Looking After Your Bugs with Request Tracker http://www.linux-mag.com/id/5811/ Open Source, Open Standards Sat, 04 Jul 2009 18:28:02 +0000 http://wordpress.org/?v=2.0.11 by: Sven Sternberger http://www.linux-mag.com/id/5811/#comment-1112 Tue, 27 May 2008 15:37:38 +0000 http://www.linux-mag.com/id/5811/#comment-1112 Nice article, in fact RT is very powerful and so also complicated. So this article is a nice start, but here are my 2c * The "groups" are missing. They are very important for any real world rt installation. don't give users rights, always groups! * The installation is really easy on debian (and also on FreeBSD), on all other distro and os you have to install tons of perl dependencies. The RT install script helps you to find them and to install them. Windows don't work well, there is a commecial RT for windows. mysql and postgresql are well supported, oracle >also Nice article, in fact RT is very powerful and so also complicated.
So this article is a nice start, but here are my 2c

* The “groups” are missing. They are very important for any
real world rt installation. don’t give users rights, always groups!

* The installation is really easy on debian (and also on FreeBSD),
on all other distro and os you have to install tons of perl dependencies.
The RT install script helps you to find them and to install them.
Windows don’t work well, there is a commecial RT for windows. mysql
and postgresql are well supported, oracle >also

]]> by: adrian deccico http://www.linux-mag.com/id/5811/#comment-1031 Sat, 26 Apr 2008 14:02:36 +0000 http://www.linux-mag.com/id/5811/#comment-1031 It would be nice to have a comparison against other tickets systems like trac, which integrates a wiki, svn support and tickets handling. It would be nice to have a comparison against other tickets systems like trac, which integrates a wiki, svn support and tickets handling.

]]> by: jeremiah foster http://www.linux-mag.com/id/5811/#comment-1029 Fri, 25 Apr 2008 08:58:29 +0000 http://www.linux-mag.com/id/5811/#comment-1029 Good article Juliet! This is needed, not a lot of high-quality documentation for RT out there. Thanks! Good article Juliet! This is needed, not a lot of high-quality documentation for RT out there. Thanks!

]]> by: cchiarella http://www.linux-mag.com/id/5811/#comment-1026 Thu, 24 Apr 2008 18:29:02 +0000 http://www.linux-mag.com/id/5811/#comment-1026 Does it have any interface with CVS or Subversion to keep track of the files that have been changed? Does it have any interface with CVS or Subversion to keep track of the files that have been changed?

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