NICE, France, May 20 /PRNewswire-FirstCall/ -- MANAGEMENT WORLD -- Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that it has teamed with IBM to offer a standards-based service fulfillment solution. The Amdocs IBM Service Fulfillment Solution gives service providers a framework to cost effectively support new services and extend the life of existing systems. The new solution was jointly developed from inception using TM Forum and SOA (service-oriented architecture) standards -- an industry first for a service fulfillment solution.
NICE, France, May 20 /PRNewswire-FirstCall/ — MANAGEMENT WORLD — Amdocs (NYSE: DOX), the leading provider of customer experience systems, today announced that it has teamed with IBM to offer a standards-based service fulfillment solution. The Amdocs IBM Service Fulfillment Solution gives service providers a framework to cost effectively support new services and extend the life of existing systems. The new solution was jointly developed from inception using TM Forum and SOA (service-oriented architecture) standards — an industry first for a service fulfillment solution.
The Amdocs IBM Service Fulfillment Solution reduces costs by providing pre-configured modular fulfillment processes for specific services-within the framework. The pre-defined business processes that are aligned with industry standards and the modular and reusable fulfillment applications minimize interoperability issues. As a result, service providers can quickly upgrade their fulfillment capabilities while repurposing their existing systems across multiple lines of business to reduce time to market.
Amdocs and IBM have used SID (shared information data model), eTOM (enhanced telecommunications operations map) and NGOSS (next generation operations support systems) Contracts standards, further demonstrating the applicability and value of these standards to reduce total cost of ownership. Standards-based data structures that include SOA attributes, including SDO (service data objects) and SCA (service component architecture) simplify integration and the way applications handle objects. Amdocs and IBM will also offer joint consulting services to support the new solution.
"Service providers need to continuously deliver new features to improve customer experience and reduce churn," said Charles Born, vice president of corporate communications at Amdocs. "One of the main obstacles to delivering new services is the OSS environment, which generally consists of a variety of systems that support specific products or services. Amdocs and IBM are delivering all the functionality and processes for service fulfillment, offering service providers a practical and cost effective way to achieve a modern architecture to launch new services."
Tim Greisinger, vice president, Communications Sector Industry Solutions, IBM Software Group said, "We believe the Amdocs and IBM Service Fulfillment Solution is the only service fulfillment offering that currently meets the full SOA attributes and that supports the TM Forum standards, enabling a next generation OSS technology-neutral architecture."
The Amdocs IBM Service Fulfillment Solution is part of Amdocs CES 7.5 and is available for purchase today. In February, Amdocs announced that it had pre-integrated and embedded IBM Information Management Products into the Amdocs Customer Experience Systems product portfolio.
For more information, visit Amdocs at Management World (Booth 50, Hall 2).
About Amdocs Customer Experience Systems (CES)
Amdocs CES, introduced in January 2008, is an integrated portfolio that delivers the operating environment service providers need to transform from providers of utility voice, data and video services into purveyors of the digital lifestyle. Amdocs CES allows providers to deliver an optimal customer experience — personalized, participatory and timely across any service, location and device. The Amdocs CES portfolio leverages Amdocs business process best practices based on real-world scenarios, and transcends traditional business support systems (BSS), operations support systems (OSS) and service delivery platforms (SDPs) to enable service providers to address both current and emerging customer experience business processes. Amdocs' unique business model focuses on enabling its customers to create differentiation and build brand, loyalty, profitability and competitive leadership. For more information, visit http://www.amdocs.com/Site/Vision/CES/SOD.htm.
Amdocs is the market leader in customer experience systems innovation, enabling world-leading service providers to deliver an integrated, innovative and the intentional customer experience(TM) at every point of service. Amdocs provides solutions that deliver customer experience excellence, combining the software, service and expertise to help its customers execute their strategies and achieve service, operational and financial excellence. A global company with revenue of $2.84 billion in fiscal 2007, Amdocs has more than 17,000 employees and serves customers in more than 50 countries around the world. For more information, visit Amdocs at http://www.amdocs.com
Amdocs Forward-Looking Statement
This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the business segments it serves, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. Amdocs may elect to update these forward-looking statements at some point in the future, however the Company specifically disclaims any obligation to do so. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F for the fiscal year ended September 30, 2007, filed on December 3, 2007, and in our quarterly 6-K furnished on February 11 and May 6, 2008.