FOXBORO and MARLBORO, Mass., June 25 /PRNewswire/ -- Axeda, the on-demand remote service software company, and its customer, Egenera Inc., the data center virtualization company, have won gold in this year's Power of Partnerships Awards, which recognize the most innovative companies joining forces to create outstanding customer experiences.
FOXBORO and MARLBORO, Mass., June 25 /PRNewswire/ — Axeda, the on-demand remote service software company, and its customer, Egenera Inc., the data center virtualization company, have won gold in this year's Power of Partnerships Awards, which recognize the most innovative companies joining forces to create outstanding customer experiences.
Egenera has worked with Axeda from the early stages of the company's dramatic growth to deliver proactive support to its global customer base. Deployed at more than 250 customer sites, the Axeda(R) ServiceLink remote management software allows Egenera to reduce customers' total cost of ownership (TCO) and meet highly competitive service level agreement (SLA) metrics by providing a secure connection to their remote systems.
With the means to deliver secure remote support, Egenera's service team proactively monitors the performance of customers' Egenera(R) BladeFrame(R) systems on a 24×365 basis at widely dispersed customer sites – allowing them to maximize system availability through early identification and resolution of issues. This best-in-class remote service program has:
— Increased customer satisfaction from 3.1 to 4.75 out of 5 in meeting SLA's
— Cut customer service response time from one hour to under two minutes — Reduced resolution cycle time from days to hours
"Proactive support capabilities are vital to effectively supporting our customers in mission-critical industries such as financial services, government, and medical," said C.J. Rotella, director of service operations at Egenera. "Axeda is an important component of our customers' experience and of our own metrics."
"Strategic partnerships between manufacturers and technology providers are essential to deliver maximum value and results for end users," said Peggy Smedley, editorial director/president, Specialty Publishing Company / START-IT Magazine. "Egenera and Axeda are a great example of a smart collaboration that has paid dividends for the customer."
For a complete case study detailing the Egenera and Axeda collaboration, please visit www.axeda.com .
Axeda Corporation delivers on-demand remote service capabilities to some of the world's leading manufacturing companies and large enterprises. The award-winning Axeda ServiceLink solution helps companies, including Abbott Laboratories, Diebold and EMC, proactively service and support products to drive optimal uptime at the lowest possible cost. In 2006, Axeda became the first and only remote service application provider to receive the prestigious VeriSign(R) Security Certification. Axeda Corporation is a privately held company headquartered in Foxboro, Mass. and can be reached at www.axeda.com.
About Egenera, Inc.
Egenera is a global leader in data center virtualization solutions that reduce costs and complexity for enterprises, service providers and public sector agencies worldwide. Egenera integrated hardware and virtualization software solutions virtualize compute, storage and networking infrastructure, and provide a full suite of integrated virtualization management services for high-availability, disaster recovery, dynamic re-provisioning, security and administration. Market-leading enterprises around the world trust Egenera to run their most critical applications and achieve higher resource utilization, faster application time to market and lower total cost of ownership. Headquartered in Marlboro, Mass. Egenera has offices worldwide. For more information visit http://www.egenera.com, call 508-858-2600 or send email to email@example.com.
Media Contacts: Erin Nolan Smith Axeda Corporation 508-718-6351 firstname.lastname@example.org Michael McDonough Corporate Ink Public Relations 617-969-9192 email@example.com Gillian Farquhar Egenera, Inc. 508-858-3262 firstname.lastname@example.org
SOURCE Axeda Corporation