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Why Capacity Planning is Failing IT Shops

CLEAR LAKE, Iowa, July 8 /PRNewswire/ -- TeamQuest Corporation, the global leader in IT Service Optimization (ITSO) software, discovered that capacity planning and capacity management are ineffective because the majority of IT shops don't know how to convey results to non-IT managers.

CLEAR LAKE, Iowa, July 8 /PRNewswire/ — TeamQuest Corporation, the global leader in IT Service Optimization (ITSO) software, discovered that capacity planning and capacity management are ineffective because the majority of IT shops don't know how to convey results to non-IT managers.

"If you make capacity planning look ponderous, management will kill it," said Dr. Neil Gunther, founder of Performance Dynamics Company and noted expert in capacity planning and performance management.

TeamQuest believes a rebirth of capacity planning is taking place due to the heightened awareness of virtualization. Gunther says capacity planning is a critical responsibility of management infrastructure that is not easy to do and requires a certain form of discipline. However, the purpose of capacity planning tools should be to help IT and management make decisions rapidly.

As business managers become more involved with the IT decisions for their business units, IT must understand what drives business decisions.

"A manager is employed to look after a schedule and he will let a project fail as long as it fails on time," Gunther explained.

Dr. Gunther shares his experiences with several IT shops, discussing why some capacity plans are more successful than others and why the right performance management tool is so important.

Listen to the interview — http://www.teamquest.com/cgi-bin/teamquest/podcast/ssad1.pl

About TeamQuest Corporation

TeamQuest Corporation is the global leader in IT Service Optimization (ITSO), specializing in Capacity Management software. TeamQuest helps IT organizations consistently meet service levels while minimizing costs and mitigating risks. By combining performance data and business metrics, TeamQuest software enables IT organizations to provide accurate, objective information as input to critical business decisions. Companies around the world trust TeamQuest software to help them proactively improve service delivery and support best practices.

For more information, visit http://www.teamquest.com or call +1-641-357-2700. In Europe, Middle East and Africa, call +46-31 80 95 00, and in Asia Pacific call +61 3 9641 2288.

SOURCE TeamQuest Corporation

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