BOULDER, Colo., Aug. 6 /PRNewswire/ -- Enterprise Management Associates (EMA) (http://www.enterprisemanagement.com), a leading IT management research and consulting firm, today announced the availability of the new research report -- Service Catalog 2008: Service Management Keystone, and Much More, and the launch of new services focused on the expanding role of the IT service catalog. The new services include the EMA Service Catalog Assessment Service and a one-day Service Catalog Workshop.
BOULDER, Colo., Aug. 6 /PRNewswire/ — Enterprise Management Associates (EMA) (http://www.enterprisemanagement.com), a leading IT management research and consulting firm, today announced the availability of the new research report — Service Catalog 2008: Service Management Keystone, and Much More, and the launch of new services focused on the expanding role of the IT service catalog. The new services include the EMA Service Catalog Assessment Service and a one-day Service Catalog Workshop.
"Based on our research and ongoing discussions with IT leaders, organizations of all types are using the service catalog as a foundation for IT service management and business service management, as well as leveraging it across non-IT functions such as facilities and HR," said Paul Burns, senior analyst for EMA and research lead for the study. "Our new research and service offerings provide IT professionals with the in-depth knowledge and practical guidance required to determine the effectiveness of existing programs and develop improvement strategies that truly leverage the value of the service catalog in the enterprise."
The goal of this new EMA research study was to uncover the key factors that lead to successful service catalog deployments and to explore the current state of service catalog adoption and implementation. Each of the more than 150 IT leaders participating in this study was engaged materially with acquiring and implementing their organization's service catalog system. Participant companies spanned all sizes, from small- and medium-sized businesses to very large enterprises, across a broad range of industries and from all major geographies.
Key study findings include:
— Companies of all sorts have come to rely upon the service catalog as a core enterprise application and more service catalog implementations are driven by combined business and IT interests than are driven solely by IT.
— 42 percent of respondents include non-IT services (for example, HR, facilities, legal, etc.) in their service catalogs, suggesting that the service catalog is indeed moving into the category of enterprise application and rising above its previous label as simply an IT tool.
— 73 percent of respondents indicated business and customer involvement as having a positive or highly positive impact on deployment, and fully 41 percent of service catalog projects involve a C-level executive (CTO, CIO, CEO, CFO), further bolstering the argument that service catalogs are not just IT-focused tools.
Burns will conduct a free EMA Webinar highlighting additional key findings from this study on August 12. To register, please visit: http://www.emausa.com/ema_lead.php?ls=servcatpr0808&bs=servcat0808
In conjunction with the release of this new research report, EMA has introduced two new service offerings to help organizations succeed with their IT service catalog initiatives:
EMA Service Catalog Assessment Service
This new service helps IT organizations plan for an actionable service catalog that meets the needs of IT users, IT staff, and senior IT and business management. During this 8-week engagement, EMA consultants use proven methodologies and tools to identify critical issues, gather requirements from across the organization, design an overall service catalog architecture, and narrow down a short-list of appropriate tools.
EMA Service Catalog Workshop
Enterprise Management Associates' new one-day workshop provides IT organizations with practical advice and tailored guidance to help kick-off or accelerate an IT service catalog initiative. Workshop attendees will learn about a straightforward, 5-step process for defining IT services and put the process into practice during a series of hands-on exercises.
EMA also offers a free, online Service Catalog Solutions Center where users can compare in-depth profiles of 8 leading service catalog solutions to find the right one for their organization. Register for free access at: http://itsolutions.emausa.com/register.php
For more information on Enterprise Management Associates' new IT service catalog offerings or to purchase a copy of the report, Service Catalog 2008: Service Management Keystone, and Much More, contact email@example.com or +1.303.543.9500.
NOTE TO EDITORS
For more information, contact Guy Murrel at firstname.lastname@example.org at 303-581-7760 x17
About Enterprise Management Associates
Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst and consulting firm dedicated to the IT management market. The firm provides IT vendors and enterprise IT professionals with objective insight into the real-world business value of long-established and emerging technologies, ranging from security, storage and IT Service Management (ITSM) to the Configuration Management Database (CMDB), virtualization and service-oriented architecture (SOA). Even with its rapid growth, EMA has never lost sight of the client, and continues to offer personalized support and convenient access to its analysts. For more information on the firm's extensive library of IT management research, free online IT Management Solutions Center and IT consulting offerings, visit http://www.enterprisemanagement.com.
SOURCE Enterprise Management Associates