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New Enterprise Management Associates Research Highlights Latest IT Application Management Trends

BOULDER, Colo., Aug. 21 /PRNewswire/ -- Enterprise Management Associates (EMA) (http://www.enterprisemanagement.com), a leading IT management research and consulting firm, has released new research that reveals the latest trends and best practices around managing business-critical applications. The study, "IT Speaks: Practices and Trends in Enterprise Application Management," builds on continued EMA research on end-to-end application management and follows "Managing Applications in 2008: What Does End-to-End Really Mean?" -- breakthrough research developed by senior analyst Julie Craig that outlines this entirely new paradigm for managing enterprise business applications.

BOULDER, Colo., Aug. 21 /PRNewswire/ — Enterprise Management Associates (EMA) (http://www.enterprisemanagement.com), a leading IT management research and consulting firm, has released new research that reveals the latest trends and best practices around managing business-critical applications. The study, "IT Speaks: Practices and Trends in Enterprise Application Management," builds on continued EMA research on end-to-end application management and follows "Managing Applications in 2008: What Does End-to-End Really Mean?" — breakthrough research developed by senior analyst Julie Craig that outlines this entirely new paradigm for managing enterprise business applications.

"The goal of this research study is to offer useful guidance to IT organizations seeking to improve the effectiveness of business-aligned application management," explained Craig. "IT departments have mastered deploying and maintaining infrastructure and applications. Now they are focused on managing business services and applications in a way that supports the overall performance of the organization."

The new report is based on a survey of more than 200 IT professionals responsible for managing business applications and more than 20 supplemental in-depth interviews. It provides insight into best practices, product capabilities and challenges to further help facilitate management goals. The following are key outcomes from the research:

— Sophisticated cross-functional correlation is the "number one goal" — IT professionals seek automated and sophisticated ways to identify and troubleshoot application-related problems, particularly problems with n-tier and composite transactions. Most IT organizations have products in place that monitor and manage infrastructure. Correlating infrastructure information into an application or business service view is necessary for root-cause analysis and troubleshooting. It also forms the foundation for proactive management and for automated problem remediation over time.

— Application support is being done by IT architecture and infrastructure specialist teams with cross-functional skills, instead of by traditional siloed operations support groups — Forty six percent of the IT personnel who responded to the survey are part of architecture or infrastructure planning teams. Emerging best practices indicate that application support requires personnel with higher-level cross-functional skills, a scarce and expensive resource.

— Transitioning from reactive to proactive management, IT is losing ground — Best practice disciplines highlight the need for a proactive approach to managing business services, but IT struggles to achieve this goal. The numbers indicate that the reverse is actually the case — the percentage of application-related problems reported by users has risen from 44 percent to 54 percent over the past two years.

— IT pros now understand the value proposition of change control — Just five years ago best practices and change management processes were driven primarily by executive leadership. Many IT administrators viewed change governance as an impediment to "business as usual." Today, attitudes have changed dramatically, with change tracking, verification and auditing now considered the second "most needed" capability (after correlation).

Craig will provide more information on the latest trends in application management and share additional findings from the study during a free EMA Webinar on Tues., Aug., 26. To register, please visit: http://www.emausa.com/ema_lead.php?ls=appmanwebpr0808&bs=appmanweb0808

To purchase a copy of the report, "IT Speaks: Practices and Trends in Enterprise Application Management," contact sales@enterprisemanagement.com or +1.303.543.9500.

NOTE TO EDITORS

For more information, contact Guy Murrel at gmurrel@catapultpr-ir.com at 303-581-7760 x17

About Enterprise Management Associates

Founded in 1996, Enterprise Management Associates (EMA) is a leading industry analyst and consulting firm dedicated to the IT management market. The firm provides IT vendors and enterprise IT professionals with objective insight into the real-world business value of long-established and emerging technologies, ranging from security, storage and IT Service Management (ITSM) to the Configuration Management Database (CMDB), virtualization and service- oriented architecture (SOA). Even with its rapid growth, EMA has never lost sight of the client, and continues to offer personalized support and convenient access to its analysts. For more information on the firm's extensive library of IT management research, free online IT Management Solutions Center and IT consulting offerings, visit http://www.enterprisemanagement.com.

SOURCE Enterprise Management Associates

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